Frequently Asked Questions
1. How do I place an order?
Browse our collections, click “Add to Cart,” and proceed to checkout to complete your order.
2. What payment methods do you accept?
We accept all major debit/credit cards, bank transfers, and Cash on Delivery (COD) within Pakistan.
3. How long does delivery take?
Delivery usually takes 7–10 business days depending on your city and courier availability.
4. Can I return or exchange a product?
Yes, we offer a 7-day return/exchange policy. Items must be unused, with tags and original packaging.
5. How can I contact Joban for support?
You can contact us at info@joban.pk, via WhatsApp, or on Instagram @jobanofficials.
6. Do you offer international shipping?
Currently, we ship only within Pakistan. International shipping is coming soon.
7. How can I track my order?
After dispatch, you’ll receive a tracking code via SMS or WhatsApp to monitor your shipment.
8. What if I receive a damaged or wrong product?
Contact us within 48 hours with photos, and we’ll arrange a replacement or refund.
9. Do you restock sold-out items?
Yes! Many items are restocked. Follow our Instagram for restock alerts.
10. Can I change or cancel my order?
Orders can be changed or cancelled within 12 hours of placement. After dispatch, changes are not possible.
11. Are your products true to size?
Yes, our items follow a standard size chart. Check the size guide on each product page before ordering.
12. Do you offer discounts or promotions?
Yes! We frequently run seasonal sales and exclusive offers. Stay updated through Instagram and WhatsApp.
